Answer more tickets with a little help from the Intelek team
Intelek is a centralized place to manage all your eCommerce support. With our team by your side, all your customer queries will be in one place, not all over the place—all together with order details and complete conversation history. Get in touch with us today to learn more about what we do and how having us as a part of your team can help you keep your customers happy and your business thriving.
Respond faster
Our representatives can help you save so much time with our templates and snippets for common queries, and auto-responders for weekends and busy periods. We can help you reduce average customer response times by 84% and stay ahead of your competition.
Analyze reports
We offer reporting methods that will help you plan and improve your team’s performance. Analyze data such as peak support times, team performance metrics, ticket volumes, and response time for the maximum efficiency of your business operations.
Get more reviews
Intelek’s skilled representatives will help you get more reviews and seller feedback. We ensure higher engagement rates, fewer negative feedback and reviews from your customers—with our experts by your side, there will be no more failed messages or opt-outs.
FREQUENTLY ASKED QUESTIONS
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How can I outsource my customer service?
Outsourcing your customer service is easy with the right partner by your side. You can start by contacting us and one of our skillful representatives will reach out to help with the rest!
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Can I get a customized support plan for my business?
Yes. We work as a part of your team and adapt to your and your business’ needs. Get in touch with us so we can go through a proposal together and adjust it to suit your business. Contact us via the live chat website feature, email us or give us a call!
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Can others see my personal information?
No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +44-198-827-0009 or send us an email at [email protected].
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How do I know it is safe to put my credit card information online?
We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +44-198-827-0009 or email us at [email protected].
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I have a question about upgrading my account?
If the answer you are looking for is not on our FAQ page, then please call us at +44-198-827-0009 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.
CONTACT US
Get in touch with our team today to see how we can help! Give us a call at +44-198-827-0009 or send us an email at [email protected] today!
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